Native Taiwanese Customer Support (Food Delivery Service)

 

Employer:

 

GlobeeBPO (​https://globeebpo.com​ /)​

Facebook: ​​https://www.facebook.com/GlobeeGBS/

Globee is a joint venture between South Korea’s largest BPO (Business Process Outsourcing) service company UBASE and Everise, which owns C3/CustomerContactChannels, a large global BPO based in the USA.

 

Work Location:

  • For candidate now in Malaysia - Menara KEN TTDI, Kuala Lumpur (Near Bandar Utama Shopping Mall)

  • For candidate now in Singapore - Work From Home (WFH) until border is open then relocate to Malaysia

Job Summary:
Telephone customer service for Taiwanese users of Food Delivery Service Mobile App company.

UBER EATS (https://www.ubereats.com/en-TW/taipei/)

Mainly handling customer queries coming from Taiwan customer segment and Partners related to usage of App, issues related to order placing experience, promo codes and other related ordering queries. Primary role of our consultants is to provide world class support experience by resolving the issue for the very first time.

Salary Package :

  • Basic Salary RM6,000 to 7,000 per month
  • EPF, SOSCO

Other Benefits:

  • Health & Medical insurance
  • Rest area and sports facility
  • Annual leave & Medical leave
  • 3 Weeks training

Working Hours:

  • 5 days per week working (from Monday to Sunday, including public holiday)
  • 9 hours hour shift per day (including 1 hour lunch break)
  • Operations hour from 08:00 am ~ 01:00am (Rotating shift)
  • Note:​Shift hours might change in the future due to business needs.

 

Requirements:

  • Native Taiwanese + basic English
  • Degree holder (for work visa requirements) OR Malaysia spouse visa
  • Due to restrictive movement control we can only consider applicants currently in Malaysia or in Singapore

 

GLOBEE OFFICE PICTURES

Frequently Asked Questions (FAQs)

  • What is my career path working in BPO industry?

    Career level:
  • Executive
  • Senior Executive
  • Specialist
  • Team Leader
  • Assistant Manager
  • Manager
  • Operations Manager
  • Vice president
  • Other advancement opportunities: QA Analyst, BPO Business Development, Project Manager, Resource Planning Manager, Trainer, and etc.
  • Why Join BPO call centre industry?

  • Fast Growing Industry

    The BPO call center industry is a fast growing one, because many large and reputable companies are investing into customer service as a means for branding, sales and marketing.

    As global business competition grows the demand for call center increases and the global BPO market is expected to reach USD$407.1 billion by 2022.
  • Plenty of overseas job opportunities

    As outsourced call center are usually centralised in one or few countries. Very often call center employers will need to hire expatriates with visa sponsorship.

    People with work experience in this industry are highly sought after globally. And sometimes you may be assigned by your company to work in another country depending on your future job position and experience.
  • Opportunities to work with people from different countries

    You normally will find big BPO call centers companies have staff from other countries in the region working for them together. Most BPO call center companies in Malaysia have staff from Japan, China, Vietnam, Thailand, Philippines, South Korea, Hong Kong, Taiwan.

  • What is the main language to be used for my work?
    The main language for this position is Mandarin as you will be taking calls from Mandarin speaking customers. However occasionally you may get calls from customers speaking other languages, you may transfer them to the relevant departments.
  • Do I need to pay any fees to get this job?
    No, you are NOT required to pay us a fee when you are successfully employed.

  • Am I entitled to a salary during the training period?
    Yes, you will be entitled to salary during the training period.